Return Policy


Kneading Paws Pet Boutique Return & Refund Policy

We want you and your pet to be completely satisfied with your purchase! If things don't work out, our return policy is designed to be as fair and simple as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

Due to strict health and hygiene regulations surrounding pet products, items must meet the following criteria to be eligible for a return:

  • The item must be in the same condition that you received it: unworn, unused, and completely free of pet hair, dander, or odors.

  • It must include all original tags and be in its original packaging.

  • You must be able to provide the receipt or proof of purchase.

2. Important: Where to Send Returns

Please DO NOT send your purchase back to the sender's address on the package.
Because we utilize multiple global fulfillment centers, sending an item back to the shipping label's address will result in a lost package and we will be unable to issue a refund. All returns must be authorized by our support team first, who will provide you with the correct return facility address.

3. Damages and Defective Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 7 days of delivery.

  • Required Evidence: To speed up your replacement or refund, please include a clear photo or video of the defective or damaged item in your email to us. We will evaluate the issue and make it right immediately at no cost to you.

4. Non-Returnable Items

Certain types of items cannot be returned for safety and hygiene reasons. These include:

  • Perishable goods (e.g., pet treats or food)

  • Customized or personalized pet tags/collars

  • Sanitary goods (e.g., pee pads, diapers)

  • Items heavily used or covered in pet hair

5. Return Shipping Costs

  • Defective/Incorrect Items: We will cover the return shipping costs or issue a free replacement.

  • Buyer's Remorse / Sizing Issues: If you are returning an item because your pet did not like it, or you ordered the wrong size, you will be responsible for paying the return shipping costs. We highly recommend using a trackable shipping service.

6. Exchanges

The fastest way to ensure you get what you want (such as a different size harness) is to return the item you have. Once the return is accepted and processed, make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved or declined. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

How to Start a Return

To start a return, simply contact us at JJLShopSupport@gmail.com with your order number and the reason for the return. We will guide you through the next steps!