Shipping Policy

At Kneading Paws Pet Boutique, we are dedicated to bringing you and your pets unique, high-quality, and trending products from trusted global suppliers. Because we source our products directly from specialized manufacturers to keep prices low and selections fresh, your items may ship from different locations worldwide.

Please review our shipping guidelines below before placing your order.

1. Processing Times

Order Handling: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
Confirmation: You will receive a secondary notification with tracking details once your order has been dispatched.

2. Estimated Shipping & Delivery Times

Shipping times vary depending on your location and the product supplier. Estimated delivery times are as follows:

Destination	Estimated Delivery Time
United States	7 – 15 business days
Canada & United Kingdom	8 – 18 business days
Australia & Europe	10 – 20 business days
Rest of the World	12 – 25 business days

Note: Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to customs processing, weather events, or carrier delays.

3. Multiple Packages & Split Shipments

If you order multiple items, they may be fulfilled by different suppliers and arrive in separate packages.

You will receive individual tracking numbers for each shipment.
Items inside the same order may arrive a few days apart. Do not worry if your entire order does not arrive at once!

4. Order Tracking

Once your order ships, you will automatically receive an email containing your tracking number(s) and a link to trace your package.

Please allow 2 to 5 business days for tracking information to update in the carrier's system after receiving your shipping confirmation.
You can also track your order by entering your tracking number on 17TRACK.net.

5. Shipping Address Accuracy & Changes

Please double-check your shipping address before finalizing your purchase.

Address Changes: If you need to update or correct your shipping address, please contact us immediately at JJLShopSupport@gmail.com within 12 hours of placing your order.
Once an order has entered processing or has dispatched, we are unable to modify the delivery address.
We are not responsible for orders delivered to incorrect addresses provided by the buyer.

6. Customs, Taxes & Import Duties (International Orders)

International orders may be subject to import taxes, customs duties, and fees levied by the destination country once the shipment arrives.

Customer Responsibility: Any additional customs charges or taxes are the responsibility of the recipient. Kneading Paws Pet Boutique has no control over these charges and cannot predict what they may be.
Customs policies vary widely by country; please contact your local customs office for more information.

7. Lost, Delayed, or Stolen Packages

While we do everything possible to ensure your order arrives safely and on time, Kneading Paws Pet Boutique is not liable for packages marked as "Delivered" by the carrier.

Delayed Packages: If your package has not arrived within 30 business days of placing your order, please contact us so we can investigate with the carrier.
Lost or Stolen Items: If tracking shows your package was delivered but you have not received it, please check around your residence, speak with family members or neighbors, and contact your local post office before reaching out to our support team.